FAQS

EchiQ Nails Store delivers to more than 60 countries. Chat us For more Detail

• Do not panic ! If your package has not yet been shipped, we can change your address. All you have to do is send the correct address to our customer service by email to Boyanchen64@gmail.com
• If your package has already been shipped, unfortunately we will no longer be able to make changes and you will need to contact your local post office directly.

Yes ! You won't feel them at all.

Of course, if this is your first time wearing long false nails, it will take a few days to get used to the length (but it comes quickly!).

• Every woman is different, and so are their nails! This is why, in each kit, we provide 15 to 16 sizes of capsules (depending on the shape) ranging from very thin to very large.
• When you receive your package, you can test the capsules on your fingers without sticking them to check that you find the right size for each finger. If this is not the case, you can return your order to us for a refund.
• 98% of our customers find exactly the right size for each of their fingers!

• WITH THE GEL PADS: After each removal, just remember to remove the residue of Gel Pads with the pointed side of your small wooden stick to make the capsules like new.
• WITH LIQUID GLUE: After each application, polish the dried glue residue using your mini-file (which you can cut lengthwise). Pass a small cotton pad soaked in nail polish remover over the remaining traces. To be reused, the capsules must become smooth to the touch again.
• Clean the capsules carefully with soap then dry them.
• Then store them in their box so as not to lose them.

Normally, you should not feel the false nails and even less feel any discomfort or pain. If this is the case, here are the potential reasons and solutions:

• case 1: the Gel Pads are placed too far from the cuticles, which leaves the lower edge of the capsule mobile. On the contrary, the capsule must be pressed against the nail. To do this, place the Gel Pad neither too stuck to the cuticles nor too far: the ideal distance is 1mm
• case 2: the cuticles have not been pushed back enough and the capsule has not been placed under the cuticles, which leaves the capsule above and encourages friction. You must make sure to push your cuticles well and place the capsule slightly below for a natural effect and optimal comfort.
• case 3: the capsule used is too wide, which does not allow the lower edge of the capsule to remain under the cuticles and which causes the capsule to “exit” which could rub the cuticles in the event of vertical pressure
• case 4: you exert great vertical pressure too often (examples: inserting your nail into a tangerine peel to peel it). The capsule placed with gel pad is not 100% stable and can move slightly towards the cuticles if you press it too hard, which can irritate the cuticles

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